SNOW Tool Optimization and Process Alignment for an IT Services Company
(How we turned an underused SAM tool into the operational heart of governance)
Context:
A leading IT services firm had invested heavily in SNOW License Manager but never saw the return. Reports were unreliable, integrations had broken, and leadership had lost trust in the tool. The SAM function was operating manually again. Aatxe Analytics was called in to fix not just the tool, but the process behind it.
Challenge:
- SNOW’s connectors to AD, HR, and procurement data were broken.
- Data duplication and inconsistent normalization logic.
- License reconciliation accuracy below 40%.
- Manual data correction cycles taking weeks.
- Compliance reports rejected by audit and leadership teams.
- No governance or ownership defined for SAM data quality.
Aatxe Analytics Approach:
- Conducted a technical and functional audit of SNOW configurations.
- Rebuilt connectors for Active Directory, procurement, and CMDB data sources.
- Cleaned historical entitlement imports and corrected normalization rules.
- Configured custom dashboards by vendor (Oracle, Microsoft, Adobe).
- Implemented automatic reconciliation schedules with alerting thresholds.
- Established governance roles for SAM administrators and business units.
- Developed a data accuracy framework reviewed monthly by CIO office.
- Integrated SNOW data outputs into the organization’s compliance reports.
Results & Impact:
- Data accuracy improved from 38% to 93% within 6 weeks.
- Compliance dashboards reinstated as official decision inputs.
- Reconciliation cycles automated, saving over 200 staff-hours per month.
- SNOW became the single source of truth for all software assets.
- Leadership confidence in SAM restored across the enterprise.
Closing Reflection:
The client rediscovered the value of their SAM investment. SNOW now drives decisions — not confusion. This wasn’t just tool repair; it was process resurrection.