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Supported a STOCK BROKING firm in ensuring audit readiness.

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ITSM Product Selection & SAM Enablement for one of India’s Largest Stock broking and Finance Company

(How Aatxe led a 20,000-asset ITSM transformation powered by ManageEngine)

Context:
India’s largest trading and finance company managed over 20,000 IT assets — yet asset tracking, incidents, and license records lived in spreadsheets. Different teams owned different versions of the truth. Leadership wanted to centralize ITSM and SAM under one system. Aatxe Analytics was brought in to evaluate ITSM platforms, run POCs, and build an integrated governance backbone.

Challenge:

  • Fragmented ticketing, asset, and procurement systems across divisions.
  • No enterprise CMDB or unified ITSM tool.
  • Manual license tracking with limited audit visibility.
  • Unclear asset ownership and frequent duplication.

Leadership needed a platform that balanced cost and capability.

Aatxe Analytics Approach:

  • • Conducted workshops with IT, procurement, and finance to define pain points and functional needs.
    • Created evaluation criteria around discovery capability, CMDB integration, automation, and SAM readiness.
    • Shortlisted five vendors — ServiceNow, BMC Helix, Freshservice, Jira Service Management, and ManageEngine.
    • Managed end-to-end proof-of-concept cycles with real client data.
    • Developed comparative scorecards across functionality, scalability, and TCO.
    • Recommended ManageEngine for its balance of discovery depth and affordability.
    • Designed an implementation roadmap linking ITSM and SAM processes through the ManageEngine CMDB.
    • Built dashboards for real-time asset visibility, license tracking, and incident analytics.
    Results & Impact:
    • ManageEngine selected and rolled out as the enterprise ITSM solution.
    • Unified visibility across 20,000+ IT assets achieved within three months.
    • SAM governance integrated directly into CMDB workflows.
    • Procurement, IT, and finance now operate from a single system of record.
    • Manual tracking eliminated; automation improved operational efficiency by 40%.
    Closing Reflection:
    This wasn’t just a tool deployment — it was an operational reset. With ManageEngine as the backbone, SAM and ITSM finally speak the same language. For a 20,000-asset enterprise, that’s not convenience — that’s control.
Aatxe Analytics